Jom9 cares about your privacy. This policy clearly explains how we collect, use, store, and protect your personal data as a member of the jom9 Malaysia platform.
How we keep your personal data safe and ensure it is used responsibly
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions. No one outside the jom9 system can read or intercept your information during data transmission.
Your data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems. Access to user databases is strictly limited to authorised personnel only, with every access logged for audit purposes.
Jom9 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we only use it for the platform operations and legal compliance purposes stated in this policy.
You have the full right to access, correct, transfer, or request the deletion of your personal data at any time. jom9 provides a privacy control centre within your account so you always know and control the information we hold about you.
The jom9 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that every data collection and processing practice meets applicable legal requirements, protecting your rights as a user in Malaysia.
In the event of any security incident involving your data, jom9 is committed to notifying you within 72 hours. We will also cooperate with the relevant authorities and take immediate remedial action to minimise any impact on users.
Your personal data is protected under Malaysia's Personal Data Protection Act (PDPA) 2010.
Jom9 retains your data only for as long as necessary for the stated purposes or as required by law.
Responsible GamingWhen you register and use the jom9 platform, we collect various categories of personal information to ensure you can enjoy our services safely and smoothly. Understanding the types of data we collect is important so you can make informed decisions.
This is information you provide directly when registering or using jom9 services:
When you use the jom9 platform — whether through the website or mobile app — our systems automatically record certain technical information:
All information collected is solely for the purposes of platform operations, account security, and legal compliance. jom9 does not collect data beyond what is stated as necessary in this policy.
In certain situations, jom9 may receive information about you from trusted third-party sources, such as identity verification service providers, financial institutions for bank account verification, and fraud prevention agencies. This information is used solely to verify your identity and ensure platform security.
Jom9 uses your personal data only for lawful and necessary purposes. We do not use your data for any purpose unrelated to the provision of platform services or legal compliance. The following table summarises the key purposes for data use:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, IC, email, phone | Contract & PDPA |
| Deposit & withdrawal processing | Bank details, transaction amounts | Contract & financial laws |
| KYC & AML verification | Identity documents, proof of address | Legal obligation |
| Customer Support | Communication history, account details | Legitimate interest |
| Fraud prevention & security | IP, activity logs, device | Legitimate interest |
| Promotional notifications & offers | Email, phone number | Consent (revocable) |
| Platform improvement | Anonymous usage data | Legitimate interest |
For marketing communications, you may withdraw your consent at any time through your account settings or by contacting the jom9 support team. Withdrawing consent does not affect your core services.
Jom9 understands that your trust is our most valuable asset. We do not sell or transfer your personal data to third parties for commercial gain. However, in the course of platform operations, there are limited situations where data may need to be shared:
Jom9 engages trusted third-party services to help operate the platform, including payment processing providers (DuitNow, FPX, Touch 'n Go, GrabPay, Boost), identity verification service providers for KYC, cloud infrastructure providers that comply with international security standards, and analytics service providers for platform improvement purposes. All third-party providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
Jom9 may be required to disclose your personal data to government authorities or law enforcement bodies when:
jom9 will not share your data with advertising companies, data brokers, or any party for third-party marketing purposes without your explicit prior consent.
The jom9 platform uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Cookies are small text files stored on your device when you visit our website or use our app.
You can control and manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the jom9 platform. For instructions on managing cookies in different browsers, please refer to the respective browser's help documentation.
jom9 does not use cookies for third-party advertising purposes or to track your activity on other websites outside our platform.
Your personal data is stored on secure, protected servers. jom9 uses cloud infrastructure that complies with international security standards including ISO 27001 and SOC 2. Our data centres are equipped with strict physical access controls, redundant cooling systems, uninterruptible power supplies, and 24/7 security monitoring.
Jom9 implements a range of technical and organisational security measures to protect your data:
Jom9 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. In general, active account records are retained for the duration of membership, financial transaction records are kept for a minimum of 7 years in accordance with legal requirements, and marketing data is retained until you withdraw your consent.
When your data is no longer needed, jom9 will securely delete or anonymise it using industry-standard methods.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and jom9's policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for the purpose of transferring it to another platform.
In certain circumstances, you may request a restriction on the processing of your data while a dispute is being resolved.
To exercise any of the above rights, contact the jom9 data protection team by email at [email protected]. jom9 will process your request within 30 days of receipt.
Jom9 is a platform dedicated to adult users aged 18 and above. We do not knowingly collect, store, or process personal data of children or individuals under the age of 18.
If we find that personal data of someone under the age of 18 has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account.
If you believe that someone under the age of 18 has registered on the jom9 platform, please contact us immediately at [email protected]. jom9 encourages parents and guardians to use parental control software and to speak with their children about the dangers of online gambling.
Jom9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made will take effect immediately upon publication of the latest version on the jom9 website.
When material changes are made to this policy, jom9 will notify you via:
We encourage you to review this policy periodically. Continued use of the jom9 platform after any changes are published constitutes your acceptance of the latest version of this Privacy Policy. The last updated date is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how jom9 handles your personal data, our team is ready to assist. You may contact the jom9 Data Protection Officer (DPO) via:
Instant support in Bahasa Malaysia
Privacy-related complaints will be processed within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
jom9 is committed to resolving all privacy-related queries and complaints in a transparent, professional, and timely manner.