Before using the jom9 platform, please read these terms and conditions carefully. This document sets out your rights and responsibilities as a user, as well as the rules governing your use of all jom9 services.
Six key points from the jom9 terms and conditions most frequently asked about by new members
Only individuals aged 18 and above are permitted to register and use the jom9 platform. Registration by minors is strictly prohibited, and any account found to be in breach of this rule will be terminated immediately.
Each user is only permitted to hold one jom9 account. Registering multiple accounts using the same or different information is a serious violation. All bonuses obtained through duplicate accounts will be cancelled and account balances may be frozen.
Every bonus received at jom9 is subject to the rollover conditions stated in the respective promotional terms. Please read the rollover conditions before claiming any bonus. Withdrawal is only permitted once the rollover requirements have been fully met.
All withdrawals may only be made to a bank account or digital wallet registered in the member's own name. jom9 does not permit fund transfers to third-party accounts in order to ensure security and prevent money laundering.
Any attempt to exploit the system, use bot software, manipulate games, or commit payment fraud is strictly prohibited. jom9 reserves the right to terminate accounts and withhold account balances in proven cases of fraud.
Jom9 reserves the right to amend these terms and conditions at any time. Any material changes will be communicated to members via email or in-platform notification. Continued use of the platform after any amendment constitutes acceptance.
By registering or using the jom9 platform, you agree to be bound by all terms and conditions set out in this document.
If you do not agree with any part of these terms, please stop using the jom9 platform.
Responsible GamingWelcome to jom9, a legally operated and licensed online casino and digital gambling platform. This Terms and Conditions document ("Agreement") constitutes a binding contract between you ("User", "Member", or "You") and jom9 ("Platform", "We", or "jom9"). This Agreement governs your use of the jom9.app website, the jom9 mobile app, and all services and products we offer.
By accessing, registering, or using any part of the jom9 platform, you acknowledge that you have read, understood, and agree to be fully bound by all terms, conditions, policies, and guidelines contained in this document.
These Terms and Conditions apply together with Privacy Policy and Responsible Gaming Policy jom9, each of which is considered part of your overall agreement with us. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.
The jom9 platform is strictly for individuals aged 18 and above. We take our responsibility to prevent underage gambling seriously. All prospective members are required to verify their age during registration, and jom9 reserves the right to request age verification documents at any time.
You are solely responsible for ensuring that your use of the jom9 platform is lawful under the regulations applicable in your jurisdiction. jom9 makes no guarantee that its services are legal or available in all jurisdictions. Users from restricted regions are responsible for refraining from accessing our platform.
You must provide truthful, accurate, and complete information during registration. This includes your full name, ID number, date of birth, email address, and a valid phone number. jom9 reserves the right to suspend accounts found using false or incomplete information without prior notice.
Each individual is only permitted to hold one active account at jom9. Registering multiple accounts, whether using the same or different information, is a serious violation of these terms. jom9 uses advanced detection technology to identify duplicate accounts, and all accounts involved may be terminated with all associated bonuses and winnings cancelled.
You are solely responsible for maintaining the confidentiality of your account password. jom9 recommends using a strong, unique password and enabling two-factor authentication (2FA) for added security. Do not share your login credentials with anyone, including family members.
jom9 will never ask for your password via email, phone, or live chat. If you receive such a request, please disregard it and report it to our support team immediately.
As part of our commitment to security and legal compliance, jom9 conducts an identity verification process (Know Your Customer / KYC). You may be asked to submit a copy of your identification card, bank statement, or other supporting documents. Withdrawals above a certain limit require completed KYC before processing.
Jom9 accepts a range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and USDT. All transactions are processed in Malaysian Ringgit (MYR), except crypto transactions which are processed in the relevant digital unit.
Minimum and maximum deposit limits vary by payment method. Minimum and maximum withdrawal limits are also displayed in the Withdrawals section of our platform. These limits are subject to change, and VIP members may enjoy higher limits depending on their membership tier. For the latest details, please visit the Withdrawal us.
Jom9 processes withdrawals automatically and in most cases, funds will reach your account within 5 minutes or less. However, withdrawals that require manual review or involve incomplete KYC may take longer.
Jom9 only processes funds that are real money deposited by members. Bonus funds that have not met the rollover requirements cannot be withdrawn until those requirements are fully satisfied. Bonus balances that do not meet the rollover requirements within the specified period will be automatically forfeited.
Jom9 offers a variety of bonuses and promotions for new and existing members, including welcome bonuses, deposit bonuses, cashback, and VIP rewards. Each promotion has its own terms and conditions, clearly stated on the relevant promotions page.
All bonuses are subject to rollover (turnover) requirements before withdrawal is permitted. A rollover requirement means you must wager the bonus amount (or the total of your deposit plus bonus) a specified number of times before winnings can be withdrawn. Specific rollover conditions are stated in each promotional offer.
Example: A RM100 bonus with a 10x rollover requirement means you must place bets totalling RM1,000 before winnings from that bonus can be withdrawn.
Jom9 reserves the right to void bonuses and related wins, and to close accounts suspected of abusing the bonus system. Activities considered bonus abuse include low-risk wagering designed to meet rollover requirements without genuine risk, using multiple accounts to claim the same bonus, and player collusion to manipulate promotions.
All games on the jom9 platform use a Random Number Generator (RNG) system that has been independently audited by internationally recognised certification bodies. The outcome of every game is entirely random and cannot be manipulated by any party, including jom9 itself. Results generated by the gaming system are final and binding.
In the event of a technical failure, connection disruption, or any system issue during a gaming session, jom9 will review the game records and determine a fair outcome based on available data. Wins or losses that occur during a proven technical disruption caused by jom9's systems will be resolved fairly for the member.
Each game has set minimum and maximum betting limits. These limits may vary by game, VIP tier, and active promotions. jom9 reserves the right to change betting limits at any time without prior notice.
The following are strictly prohibited on the jom9 platform and may result in account closure without any compensation:
jom9 reserves the right to report any suspicious activity to the relevant authorities, including financial crime units, where required.
You may close your jom9 account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been processed and any remaining balance has been withdrawn. Funds remaining in a closed account will be returned to your registered bank account.
Jom9 reserves the right to suspend or close any member's account without prior notice where there is reasonable cause, including breach of terms and conditions, fraud, illegal activity, or upon instruction from authorities. In cases of closure due to proven fraud, jom9 reserves the right to withhold the remaining balance in the account.
As part of the program Responsible Gaming us, members who feel they need a break from gambling may apply for self-exclusion. The self-exclusion period can be set between 1 month and 5 years, or permanently. During the self-exclusion period, your account will be inaccessible and no promotions will be sent.
Jom9 strives to provide the best possible online gambling platform; however, we cannot guarantee that our service will always be free from interruptions or errors. To the extent permitted by applicable law, jom9 is not liable for:
Jom9's maximum total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 12 months preceding the relevant claim.
Jom9 takes the protection of your personal data seriously. The collection, use, and processing of your personal data is governed by Privacy Policy us, which forms part of this agreement. By registering at jom9, you agree to the practices described in that Privacy Policy.
In summary, jom9 collects personal data for identity verification, payment processing, legal compliance, and service improvement purposes. Your data is protected with SSL 256-bit encryption and will not be sold or shared with third parties for marketing purposes without your consent.
Jom9 is fully committed to responsible gambling. We believe gambling should be a source of entertainment only, not a way to resolve financial problems. We provide a range of self-control tools to help members manage their gambling habits, including:
If you or someone you know is experiencing problems with gambling, please visit the Responsible Gaming us for information and support resources.
These Terms and Conditions are governed by and interpreted in accordance with the laws and regulations in force in the jurisdiction where jom9 operates. Any dispute arising from or relating to this agreement is subject to the exclusive jurisdiction of the relevant courts.
If any dispute arises between you and jom9, we encourage you to contact our customer support team first. Most issues can be resolved quickly and amicably through our support channels, which operate 24/7. If a dispute cannot be resolved through discussion, it will be referred to a dispute resolution body appointed by our licensing authority.
If any provision in these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, while all other provisions of this agreement will remain in full force and effect.
Five key things you agree to when using the jom9 platform
I confirm that I have reached the legal gambling age and that my registration information is accurate.
The funds I use are my own and have been obtained lawfully. I am not playing with borrowed funds.
Gambling is entertainment for me, not a way to generate income or resolve financial problems.
I agree to comply with all jom9 terms and conditions, including bonus and withdrawal rules.
I will use the self-control tools provided by jom9 if I feel that gaming is starting to affect my life.
I am fully responsible for the security of my jom9 account login credentials and will not share my password.